All items purchased in the Dodici Cicli online store may be returned free of charge within 30 calendar days after receipt.
Goods must be returned in the same condition as they were sent. We won't be able to refund goods that have been used. If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the customer.
HOW TO RETURN?
We will include a return form and return label in every delivery. You'll be able to choose your favorite courier and have your package delivered to the address written on the label. Your return will be handled by the courier you chose and the costs charged to you.
We're sorry, but we do not offer any exchange service. You can return any product that you are not fully satisfied with and make a new purchase on this site at any time.
As soon as we receive your returned products we’ll check and inspect them at our warehouse. At this very moment we’ll send you a refund e-mail notification with the results of this inspection. In case of positive result a refund of the total value of the returned goods will be paid back to the same card or account that was used to place the order within 3 working days. Please bear in mind that you’ll be able to see the refund on your bills when your bank or account will allow you to do so according to their policy.
In order to get a full refund it’s important that we receive the goods in the same condition you received them (the returned product has to be complete, unworn and unwashed).
Please also check your legal rights for returning goods in our Terms & Conditions